GENERAL
- How do I become a stockist of Solely Furniture?
We need to set up a trade account first. To do this simply e-mail us your business details at service@solelyfurniture.com. Then we will supply you with your trade account number and full pricing, stock availability and product brochures to download. The information we like you to share with us is:
Company Trade name
Company registration number
VAT number (if applicable)
Billing address
Shipping address
Company phone no & e-mail address
Contact person info (full name, position at company, e-mail address & phone no)
- How can I get informed of your campaigns and discounts?
Under GDPR regulations we can only send you e-mails upon your consent. If you wish to receive the news about our most updated campaigns and discounts we apply, please share you e-mail address with us.
- Do you supply customised or personalised products?
Yes, we do. Either you can supply us your art work or we design for you.
PRODUCTS
- How do I assemble the tables?
The assembly is all tool free, only use your hands. Rotate the legs clockwise through pre-drilled sockets and secure it firmly. It takes only 1-3 minutes to assemble a table.
- How many boxes does it come in?
Majority of our products come in single boxes, except the ones come as sets.
- What materials do you use in products?
All of our tables are made of a combination of solid beech wood and MDF (Medium Density Fibre) and door mats are made of a combination of recycled PVC (Poly Vinyl Chloride) and PP (Poly Propylene).
- What are the caring instructions for tables?
Our tables are ideal for daily use and very easy to clean. Don’t worry if you get spills or glass marks on it. Simply wipe your table with a clean damp cloth. It will look new even after many years. We recommend not to use strong chemicals containing bleaching agents.
- You print images on the table top, does it fade away by time?
Not at all! We use a special UV printing technique and then varnish the table top. It doesn’t fade at all.
PACKAGING
- How do you protect the tables during transportation?
We use specially designed strong cardboard boxes, plus hard foam inside the box as a second layer of protection which keep the table safe throughout delivery and storage processes.
- How much space will I need to store the tables?
Our tables come in flat packs which decrease the storage place volume by at least 1/10th compared to built-in models. You can also store them either side by side or one on the other one.
ORDERS & DELIVERY
- How do I place my orders?
After your trade account is set up, we will supply you the order form where you will se the product codes and unit prices. You simply need to write the quantity of item you like to order then e-mail us at service@solelyfurniture.com , we will take care of the rest.
- How do I make payment?
After you place your order, you will receive a confirmation e-mail from us then you can make your payment by bank transfer of funds. Goods will be released for delivery when cleared payment has been made.
- How do I track my order?
Once you order has been despatched then our carrier partner will supply you the tracking number so that you can go online and track and trace your order, if you have any further queries you can e-mail our customer service line service@furniture.com
- Is there any MOQ (minimum order quantity)?
Proudly, we always value our customers and to show this we don’t apply any minimum limits to order. Those who have storage limits or new businesses, if you like you can place even one single item. Or if you like you place a full container load.
- How fast should I expect to receive my goods?
We keep reasonable stock in our UK warehouse; for the items we have in our stock we promise next business day delivery within the UK mainland. Deliveries to addresses in Ireland or Europe usually takes between 3-5 business days.
- Do you do international deliveries?
Yes, with our courier partners we deliver to worldwide.
- Is there any delivery cost?
For the orders valued £750 (excluding VAT) or more we deliver the goods for free of charge within the UK mainland addresses.
For the orders valued £750 (excluding VAT) or more but your delivery address is outside of the UK mainland then we will charge only half of the delivery cost.
For the orders valued below £750 (excluding VAT), you will be charged for the delivery which will be calculated depending on your delivery address and the order size.
- What should I do If I receive faulty, damaged or lost items in my order?
Please accept our apologies in advance if you experience to receive any faulty, damaged or lost item from us.
We get our products insured during their storage at our warehouse and delivery to our customers. Despite, we try our best to keep these cases at their minimum, should it happen to your items in the order, to resolve the dispute between ourselves and our subcontractors, we will need your help in the form of a photographic evidence of the level of the damage sustained. That’s why we kindly ask you take some photos of the faulty/damaged items and send them us in an e-mail to service@solelyfurniture.com, with in two working days of the arrival of the goods.
You get the right to receive either a refund in full less the delivery or replace the item with the same or similar one in value depending on your preference, after the inspection of the case has performed.
- How do I order spare parts?
We have high standard quality checks in place; however, in the unlikely event you receive missing or damaged part please just send us an e-mail saying which part is missing together with the product name and its code or a photo of the item. We will compensate the delivery cost of the spare items.
- What if the goods are not in stock?
If the goods you like to order are not in our stock in the UK warehouse, then our team will let you know the expected soonest availability date. If the date suits then we kindly ask you make the payment and then take your order and put it as backorder. As soon as the goods are available in our stock, we despatch them. At every stage of this process we will inform you by an e-mail.
Alternatively, you may wish to wait till the goods are available in our stock and inform you whenever they are in.